Resort Management and Development Services. Grand Pacific Resorts

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	You only get one chance to make a first impression.
	Grand Pacific Resort Services has its own full-service design and purchasing company. Our focus is on complete developer and owner satisfaction. No job is too small or too big for our design team. Our award-winning designs pass the test of presentation, durability, and cost. We offer the best products for the money. Through many years of property management of various resort, hotel, condominium and timeshare projects, GPRS has built strong and reliable alliances with a wide range of leading edge and cost-effective vendors.

	Interior design, Purchasing and Renovations
	• Contract negotiation and administration • Specification development • Full principal involvement in all phases • Personal attention to client’s specific needs and requirements • Each project is freshly approached, exploring new design ideas • Close attention is paid to budgetary constraints • Hundreds of sources available • Close follow-up and coordination to ensure smooth installation • New construction projects and refurbishments • Indoor and outdoor furnishings


	Owner Services
	• Post sales support • Owner support • Owner education • Collection of maintenance fees • Employee training on company and industry

	Post Sales Support
	• New Owner Package – distribution of new owner material as per the developer within three to five days of close of escrow. • New Owner Phone Call – within seven to ten days of close of escrow, a call to each owner answering any questions and attempting to promote their first use. • Explanation of Reservation Procedures • Bonus Time/ResorTime • How to exchange • How to make a reservation • Explanation of assessment billing and collections on their obligation • Question and Answer • Work with owner, sales agents and managers to maintain sales that would otherwise potentially drop out of recovery.

	Billing & Collection
	• Monitor and report on owner assessments, delinquencies and collections • Contact all delinquent owners • Coordinate late payment billings • Proven performance of low owner delinquency

	Inventory Management & Reservation Assistance
	• Send out reservation collateral as per Rules and Regulations • Assign owner’s Use Weeks for upcoming use periods • Contact all owners that have not reserved a week to make sure of owners’ intentions • Report to the association the efficiency of owner reservations vs. non- reservations • General assistance to owners in understanding the reservation process and its flexibilitie

	Use Week Management
	• Ensure all owners have a week for use or exchange purposes • Bulk bank any inventory not sold or not used for the long-term benefit of the developer or owner to reconcile owner issues • Maximize the use of any reserved inventory as a result of late check-in, early check-out or no shows for the benefit of the developer, while in subsidy, or the HOA, to minimize assessment payments • 30-day call out to verify owner use and identify any potential inventory that will go unused that can otherwise be rented

	Owner Education
	• Hold classes for owners for the purpose of explaining what they purchased and how best way to use and enjoy their ownership (VO 1O1)


	Communications Management
	• Phones • Computers • TV cable / satellite • Newsletters • Internet

Resort Management and Development Service
Grand Pacific Resort Services and its affiliates understand the challenges and the complexity of Resort and Hotel Development and Management, and we share your vision of success. We are fully equipped to help you enjoy the rewards our industry has to offer and have the ability to provide the necessary resources to deliver new options in resort development services and new technologies, constantly developing new ways to create advantages for you, our client.