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Home
>Resort Operations Management |
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Everyone knows the importance
of first impressions. No matter how beautiful the
resort, if the front desk staff doesn’t smile
and make the owners and guests feel at home, the
resort has missed making a positive impression.
Let us help you develop your resources, building
a better relationship between you and your owners
and guests. We can see the bigger picture without
losing sight of the day-to-day details, tailoring
our services to each resort’s unique operation
management requirements. |
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• Front Desk operations
• Housekeeping
• Recreational amenities
• Maintenance of units, facilities and grounds
• Landscaping
• Site inspections, quality assurance, preventive
maintenance programs
• Reserve study analysis and reserve work
implementation
• Vendor, contractor negotiations, bid evaluation
and accountability
• Emergency preparedness
• Owner
services
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• Organizes and participates in special project
committees
• Printing and mailing of newsletters
• Management assistance and training, as needed
• All owner master file maintenance
• Employee training and organizational development
• Enforce all CC&Rs, Bylaws, and Rules
& Regulations
• Review all contracts and agreements for
cost effectiveness (i.e., utilities, insurance,
telephone)
• Revenue generation: rental program and inventory
management
• Insurance and risk management
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• Recreational amenities
• Retail,
gift shop operations
• Social activities
– on and off-site family fun
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• Objectives and performance criteria
• Strategic path definition
• Contingency planning
• Preparation of annual operating budgets
• Financial feasibility studies
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When to replace it
• What to replace it with
• Cost of replacement
• How to set maintenance fees
• Multi-resort purchasing power – full-time
purchasing staff
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Purchasing and design |
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Utilizing
the power of technology is the key to your success;
not only will it better serve you, but it will better
serve your customer. We can help develop your IT
system from the ground up, or work with your existing
system. |
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•
RDP (Front Desk Operation Management Software)
• Reserve software |
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